FAQs

Common FAQs

 

Safe & Secure Shopping

 

Q: Is it safe to buy from Skooleez?

 

A: It is completely safe to buy from Skooleez, we use a safe & secure online payment software which complies with all the regulations. We are also verified by Visa and secure by Mastercard. The system we use ensures that each individual transaction goes through over 50 individual security checks including screening for fraud.

 

 

 

Q: What payment methods do you accept?

 

A: We accept all the major credit & debit cards which include; Mastercard, American Express, Visa & Maestro. We also accept payment via Apple Pay, Google Pay, Shop Pay & PayPal.

 

 

 

Q: Is my payment information safe?

 

A: Yes, Skooleez ensures that your payment information is kept safe and isn’t shared with anyone else.

 

 

 

 

 

Ordering & Tracking

 

Q: How can I place an order with you?

 

A: It is easy! All you need to do is select what you want and add it to your basket, once you have finished your shopping you can proceed to the check-out where you will need to fill out your personal details and select your delivery and payment options. Once this has been completed you will receive an order confirmation email.

 

 

 

Q: I have ordered the wrong thing what should I do?

 

A:  Don’t worry just email our customer services @ sales@skooleez.com

 

Q: Can I track my order?

 

A:  Once you have submitted your order you will automatically receive an email with details for tracking your order.

 

 

 

Q: When is my order going to arrive?

 

A: You will receive a message the day before delivery.

 

 

 

Delivery & Returns

 

Q: How will my order be delivered?

 

A: Your order will be delivered by Royal Mail by the delivery option which you selected during your check-out.

 

 

 

Q: What are your delivery options & prices?

 

A: We offer FOUR different shipping methods;

 

UK STANDARD: Within 3 working days, tracked services £3.95

 

EUROPE: Tracked services £6.99

 

ROTW: Tracked services £8.99

 

 

 

Q: I want to return or exchange something that I have bought?

 

A: Please refer to our full Returns Policy for further information including our returns address.

 

 

 

General

 

Q: How can I get discount codes?

 

A:  Follow us on our social networks, Facebook, Instagram and Twitter to keep updated about promotional offers.

 

 

 

Q:  Do you have any shops that I can visit?

 

A: We are an online fashion retailer only!

 

 

 

Q: How can I contact you?

 

A: We offer many ways to make contact with us. You can quickly fill out the contact us form found under ‘Contact Us’ alternatively you can drop us an email at sales@skooleez.com